Shipping Policy

Our products are all handmade and made to order. Please allow 1-5 working days for us to make your order before dispatching it using a NZ courier service. During high demand periods processing times can be between 1-10 working days, however this will be regularly updated on our Instagram/Facebook page. Once your items have been dispatched you will receive a tracking number.

Please note:

- Please ensure your delivery address is correct upon checkout.
- Please contact me as soon as possible if you need to change your address but unfortunately if the item/s have already been shipped I will not be able to change the address. 
 

Shipping times usually take 1-3 working days for Urban addresses, please allow an extra 2-4 days for Rural addresses. If your order has not arrived in 15 working days since your purchase date, please contact us at chasingsandnz@gmail.com with your order number.  In the unlikely event the item(s) are undelivered a refund is not guaranteed, however an investigation will take place. Sorry we do not offer a pickup option at this time.

Tracked courier service to Urban Addresses - COST: $8

Tracked courier service to Rural Addresses - COST: $12