Refunds

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Please be mindful when you purchase items, that we are a small business and everything is handmade, so if an item does not fit and you wish to return it for another size, at times this may not be possible due to fabric stock however we will endeavour to work with you to find a solution. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need your order number or receipt as proof of purchase.

To start a return, you can contact us at chasingsandnz@gmail.com 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Please note postage costs will not be refunded.

You can always contact us for any return question at chasingsandnz@gmail.com 


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and personal care goods (such as make up wipes, breast feeding pads, pee pee hoods). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items.


Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at chasingsandnz@gmail.com.